Hawk Fences Privacy Policy
Effective Date: 1/1/2024At Hawk Fences, we are committed to protecting the privacy of our customers. This privacy policy outlines how we handle, collect, and protect your information when you communicate with us via phone calls.
1. Information We Collect
When you contact Hawk Fences by phone, we may collect the following information:
- Call logs: Date, time, duration, and the number used to call us.
- Call recordings: We may record phone calls for training, quality assurance, and record-keeping purposes.
- Personal details provided during the call: This can include your name, address, phone number, and any other relevant details needed to provide you with our services.
2. Purpose of Collecting Information
We collect and store this information to:
- Provide and improve our services.
- Ensure quality and enhance customer support.
- Address any complaints or disputes that may arise.
- Maintain accurate records of transactions and communication.
3. Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except:
- If required by law or to comply with legal processes.
- To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
4. Call Recording Consent
By contacting Hawk Fences, you consent to our use of call recording for the purposes mentioned above. If you do not wish for your call to be recorded, please inform our representative at the start of the conversation.
5. Data Security
We take data security seriously and have implemented reasonable measures to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights
You have the right to request access to or deletion of the information we hold about you, including call recordings, subject to certain exceptions provided by law. You may also request to withdraw consent for future call recordings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
admin@hawkfences
404 324 3368